FAQ
The most-asked questions about how the candles are made, how they ship, and how to get the most from every burn.
What does “Made once” actually mean?
We pour each Origins fragrance in a single release of around 200 candles. When those sell through, that scent is closed and moves into the archive. Aether is the only exception — it's our signature and stays in continuous production.
How long does a LIMITED candle burn?
About 50–55 hours. Trim the wick to 1/4" before every light and let the wax pool reach the edge on the first burn — that's how you get the full burn time out of the jar.
What are the candles made of?
A coconut and apricot wax blend, a double cotton wick, and fine fragrance oils. Phthalate-free, no dyes, hand-poured in the United States.
How strong is the fragrance?
Medium to strong. One candle scents a room up to about 400 sq ft once the wax pool reaches the edge. Give it an hour on the first light and the throw builds naturally.
Do you ship internationally?
Yes — to Canada, the UK, and the EU. Rates show at checkout. Import duties and taxes are the recipient's responsibility.
How much is shipping?
Free standard shipping on U.S. orders over $120. Under that, it's a flat $12. Orders leave the studio within two business days.
Can I return a candle?
Yes, within 14 days of delivery, as long as the candle is unlit and unused. Anything damaged in transit is replaced no questions asked.
Will a sold-out scent come back?
No — that's the whole point of the format. Each Origins fragrance is built for one release and then retired. If you want to hear about the next one first, join the early access list.
Can I refill the jar?
Not yet — a refill program is in the works. In the meantime, freeze the empty jar to pop the last of the wax out, wash it with warm soapy water, and give it a second life however you like.
How should I care for the candle?
Trim the wick to 1/4" before each light. Give the first burn at least an hour so the wax pool reaches the edge. Burn no more than four hours at a time, and never leave a lit candle unattended.
Still have a question?
Contact the Studio