- Window
- Unlit and unused candles may be returned within 14 days of delivery. Once a wick is trimmed or lit, the candle is no longer eligible for return.
- Refund
- Refunds are issued to the original payment method within 5 business days of receiving the return. Shipping is non-refundable.
- Damaged in transit
- If a candle arrives broken, send a photo within 48 hours of delivery and we'll ship a replacement at no cost — even on sold-out editions when stock allows.
- Sold-out editions
- Limited editions cannot be exchanged for the same scent once they sell out. We'll refund or exchange for a scent that's still available.